Spa Policies

Cancellation Policy

We require a credit or debit card on file to book any service.

If you need to cancel or reschedule your appointment,we also require a 48 hour notice

Failure to notify us of cancellation within the specified time frame will result in a charge of half of the total service amount.

(100% will be charged if appointment is on a Saturday or Holiday).

Groups of 4 or more will require a 50% deposit of the total service amount.

General Spa Policies

This list is not all inclusive and is meant to help you enjoy your visit to the spa to the best of our abilities

Cell Phones

For the sake of your own sanity, please turn off your cell phone during your session! You’ll relax better and we’ll be able to better focus on YOU! If you are waiting in our lobby, please be respectful of our other clients and keep your phone on silent or step outside to take phone calls.

New Clients

Please arrive 5 minutes early to ensure your appointment will start on time. Technicians will provide a quick assessment/ consultation before beginning your service.

If you are late and we have another client immediately after you, we will have to charge you the full price for your session and dock your time.

Payment

We currently accept cash, Visa, MasterCard, America Express and Discover, & Apple/Google Pay. We do not accept checks or prepaid generic gift cards. To make payments by phone, please call 812-471-4990.

Refunds & Exchanges

Retail items are non-refundable.

Exchanges may be made on damaged or defective items.

Gift Cards

Treat gift cards as cash, it will not be replaced if lost or stolen. Gift Cards cannot be looked up in system without a receipt and are non-refundable.

Client Info

A completed Client Intake Form is required to receive any of our services. We request that you update us on any changes concerning your client intake form or health status.

On the subject of human behavior

Rude, inappropriate behavior of any sort will not be tolerated. Sexual comments or remarks will not be tolerated and will result in immediate termination of the session. Both massage therapist and client have the right to refuse or terminate a service at any time for any reason. Payment for the entire service will be expected. We are professionals and expect to be treated as such.

Children

Children under the age of 18 must have a parent or guardian sign on their behalf before receiving services. If a child is under the age of 14, an adult must sit in with them the entire length of the service. Please do not bring your children with you when getting a service. We do not want to risk disrupting other patrons who are trying to relax as well. Unattended children under the age of 14 are not allowed in the spa. The Ahh Spa staff cannot be responsible for a child that is not being looked after by a parent or guardian.