Cancellation & Spa Policies
We require a credit or debit card on file to book any service over $40.00.
If you need to cancel or reschedule your appointment,we also require a 48
Failure to notify us of cancellation within the specified time frame will result in a charge of half of the total service amount.
Groups of 4 or more will require a 50% deposit of the total service amount.
Canceling or rescheduling of services will require a 48 hour notice.
Anything less than that will result in loss of deposit.
Policies and tips
Read below to find a few ways in which you can make your life a lot easier when planning a day at the spahh!
*Payment: We currently accept cash (please DO NOT mail cash), Visa, MasterCard, America Express and Discover. We do not accept checks. To make payments by phone, please call 812-471-4990.
*Appointments: We operate BY APPOINTMENT ONLY and are not able to accommodate walk-in appointments.
*Cancellations: If you CANNOT show up for an appointment, call us. We take deposits or credit card holds on ALL services over $40.00. We just ask that you give us a 48
hour notice, or we will have to charge you 50% of your service for our time and set up.
Retail items are non-refundable.
Exchanges may be made on damaged or defective items.
Treat gift cards as cash, it will not be replaces if lost or stolen. Gift cards are non-refundable. Valid one year from the date of purchase. Cancellations of any appointment without 48 hour notice will result in a charge of 50 percent of the total service.
*No call or no shows: If you make an appointment and do not show up, we will charge your credit card or gift card 50% of the missed service. If this happens a second time, we will change your gift card or credit card for the full amount. We do this because we have reserved this time for you and our therapists don't get paid unless you show up.
*Regarding gift cards: It's helpful to mention that you have a gift card and the gift card number when booking your appointment so we can look up your card and properly prepare for your spa treatment.
*New Clients: Please arrive 5-10 minutes early to fill out paperwork and obtain assessment from your therapist.
If you are late and we have another client immediately after you, we will have to charge you the full price for your session and dock your time.
*On the subject of human behavior: Rude, inappropriate behavior of any sort will not be tolerated. Sexual comments or remarks will not be tolerated and will result in immediate termination of the session. Both massage therapist and client have the right to refuse or terminate a service at any time for any reason. Payment for the entire service will be expected. We are professionals and expect to be treated as such.
*Cell Phones: For the sake of your own sanity, please turn off your cell phone during your session! You’ll relax better and we’ll be able to better focus on YOU! If you are waiting in our lobby, please be respectful of our other clients and keep your phone on silent or step outside to take phone calls.
*Client Info: We request that you update us on any changes concerning your client intake form or health status.
*Children: Children under the age of 18 must have a parent or guardian sign on their behalf before receiving services. If a child is under the age of 14, an adult must sit in with them the entire length of the service. Please do not bring your children with you when getting a service. We do not want to risk disrupting other patrons who are trying to relax as well. Unattended children under the age of 14 are not allowed in the spa. The Ahh Spa staff cannot be responsible for a child that is not being looked after by a parent or guardian.
**This list is not all inclusive and is meant to help you enjoy your visit to the spa to the best of our abilities!**