Spa Policy and Etiquette
(What you need to know about booking appointments with The Ahh Spa)
Read below to find a few ways in which you can make your life a lot easier when planning a day at the spahh!
*Payment:We currently accept cash (please DO NOT mail cash), checks, Visa and MasterCard. Stay tuned as we’ll soon have online payment services available for your convenience. To make payments by phone, please call 812-471-4990.
*Appointments: We operate BY APPOINTMENT ONLY, meaning we may not be in the office when we don’t have other appointments and are not able to accomodate walk-in appointments.
*Cancellations: If you CANNOT show up for an appointment, call us. We take deposits or credit card holds on ALL services over $75.00. We just ask that you give us a 48 hour notice, or we will have to charge you 50% of your service for our time and set up.
*No call or no shows: If you make an appointment and do not show up, and you have a gift card, we will charge your gift card 50%. If this happens a second time, we will chage your gift card for the full amount. We do this because we have reserved this time for you and our therapists don't get paid unless you show up.
*Regarding gift cards: It’s helpful to mention that you have a gift card and the gift card number when booking your appointment so we can look up your card and properly prepare for your spa treatment.
*New Clients: It’s a good idea to show up a few minutes early to fill out paperwork and get settled. We like to take a few extra minutes before the start of each session to assess the goals for your visit as well (i.e. relaxation, back pain relief, allergy relief, better skin complexion, etc.).
*Please arrive on time: If you are late and we have another client immediately after you, we will have to charge you the full price for your session and dock your time. We must be fair to the clients that show up on time!
*Directions: Please get directions from us or MapQuest before you leave for your appointment if you are unsure of our exact location (We know we are a little tricky to find).
*On the subject of human behavior: Rude, inappropriate behavior of any sort will not be tolerated. Sexual comments or remarks will not be tolerated and will result in immediate termination of the session. Both massage therapist and client have the right to refuse or terminate a service at any time for any reason. Payment for the entire service will be expected. We are professionals and expect to be treated as such.
*Cell Phones: For the sake of your own sanity, please turn off your cell phone during your session! You’ll relax better and we’ll be able to better focus on YOU!
*Client Info: We request that you update us on any changes concerning your client intake form or health status.
**This list is not all inclusive and is meant to help you enjoy your visit to the spa to the best of our abilities!**
